Welcome to Cheap Rods And Lines Store – your trusted source for quality fishing gear at affordable prices! We know that getting your gear quickly and having peace of mind about returns is as important as that perfect cast. Here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your fishing gear to you:

1. Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after shipping

2. Free Shipping (for orders over $50)
– Carrier: EMS
– Delivery time: 15-25 business days after shipping

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Our Hassle-Free Returns Policy

We stand behind our fishing gear like you stand behind your cast. If you’re not completely satisfied, we’ll make it right.

Return Window

You have 15 days from the date you receive your order to request a return or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Used fishing line (All Fishing Line, Line Accessories categories)
  • Opened soft baits (Soft Baits, Paddle Tail Swimbaits, Tubes categories)
  • Customized rod setups (Rod & Reel Combos with custom configurations)

Return Conditions

All returned items must be:

  • In new, unused condition
  • In original packaging
  • With all tags attached

How to Return or Exchange an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Cheap Rods And Lines Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange:
– [Product Name] – [Quantity] – [Reason for return/exchange]
For exchanges, please specify the replacement item you’d prefer.

Please let me know the next steps and if you need any additional information from me.

Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Return mailing address

Step 3: Ship Your Return

Once approved:

  • Pack your item securely in its original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • Ship to the address we provide using a trackable shipping method

Return Shipping Costs

  • Our mistake? If we sent the wrong item or a defective product, we’ll cover return shipping costs.
  • Other returns? You’re responsible for return shipping unless exchanging for an item of equal or greater value.

Refund Process

Once we receive and inspect your return:

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be needed for the refund to appear in your account

Exchange Process

  • We’ll ship your replacement once we receive your return
  • If the replacement costs more, you’ll be invoiced for the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll typically send a replacement immediately without waiting for the return
Pro Angler Tip: Before returning a rod for being “defective,” check if the issue might be:
– Improper assembly (many rods have specific fitting requirements)
– Line weight mismatch (your line might be too heavy for the rod’s rating)
Our customer service team can help troubleshoot – sometimes a quick fix saves you the hassle of a return!

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or import taxes on returned items
  • We recommend using a trackable shipping method with insurance
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Still Have Questions?

Our customer service team knows fishing gear inside and out. Don’t hesitate to reach out:

Happy fishing from the team at Cheap Rods And Lines Store – where every angler deserves quality gear without the high price!